Emotional Intelligence: The Overlooked Piece to Success

on Oct 16, 2023 8:00:00 PM

In an age where algorithms and artificial intelligence seem to rule the day, the human capacity for understanding and managing emotions has quietly emerged as a vital element for thriving in both personal and professional spheres. While Intelligence Quotient (IQ) has long been celebrated as a marker of cognitive prowess, Emotional Quotient (EQ) also known as Emotional intelligence is increasingly recognized as the often-underestimated underpinning of success in today's multifaceted world.

In a world characterized by rapid change and interconnectivity, the ability to comprehend, harness, and navigate the intricate landscape of human emotions is becoming a pivotal factor. The significance of emotional intelligence transcends mere interpersonal relationships; it extends to leadership, collaboration, and personal well-being.

The significance of emotional intelligence, in many ways, represents a paradigm shift, encouraging us to move beyond traditional measures of success. It beckons us to explore and understand the subtle nuances of human emotions, for it is here that the true power of EQ lies. This is a journey of discovery, an exploration into the practical applications of emotional intelligence, and an invitation to embrace the profound impact that nurturing your EQ can have on your personal and professional life.

Understanding Emotional Intelligence (EI): A Foundational Concept

Emotional Intelligence (EI) stands as an essential pillar of human capacity, shaping how we navigate the complexities of our emotions and those of others. It is a concept that has gained immense prominence in the fields of psychology, leadership, and personal development. To grasp the significance of emotional intelligence, it's imperative to start by defining what it is and to trace its historical evolution.

Defining Emotional Intelligence

Emotional Intelligence, often referred to as EI or EQ, is the ability to recognize, understand, manage, and effectively utilize our own emotions, as well as the emotions of others. It encompasses a range of skills and traits, from self-awareness and empathy to emotional regulation and social interaction. Emotional intelligence goes beyond mere cognitive intelligence, represented by the traditional Intelligence Quotient (IQ), by acknowledging the critical role that emotions play in our lives.

The Distinction from Traditional Intelligence

While IQ measures cognitive abilities and problem-solving skills, emotional intelligence focuses on the realm of emotions. It recognizes that one's ability to empathize, communicate, and manage interpersonal relationships is just as crucial, if not more so, than pure intellectual prowess. Emotional intelligence complements IQ and, in many cases, can be the determining factor in personal and professional success.

The Birth of Emotional Intelligence

Early Pioneers: The concept of emotional intelligence didn't emerge overnight but was shaped by the work of several pioneering psychologists. One of the earliest contributors was Howard Gardner, who introduced the idea of multiple intelligences, emphasizing the role of interpersonal and intrapersonal intelligences. However, it was Peter Salovey and John Mayer who laid the foundation for the modern understanding of emotional intelligence. Their groundbreaking research in the early 1990s set the stage for the concept's formalization.

Daniel Goleman's Breakthrough: It was Daniel Goleman's 1995 book, "Emotional Intelligence," that truly catapulted it into the public consciousness. Goleman's accessible and influential work demystified the concept, making it relatable to individuals across various fields. By framing emotional intelligence as a key driver of success in personal and professional life, Goleman's book initiated a widespread interest in the concept.

Evolution of the Emotional Intelligence Concept

Expanding the Framework: Salovey and Mayer's initial model of EI proposed four branches: perceiving emotions, using emotions to facilitate thought, understanding emotions, and managing emotions. Goleman's model extended this, introducing five components: self-awareness, self-regulation, motivation, empathy, and social skills. These frameworks have since evolved and been adapted in various ways to better capture the multifaceted nature of EI.

Cross-Cultural Perspectives: As the concept of EI gained global recognition, it was adapted and embraced in diverse cultural contexts. Researchers have examined how EI operates within different societies, shedding light on the universal and culture-specific aspects of emotional intelligence.

Emotional Intelligence is far more than a buzzword; it's a fundamental aspect of human psychology and social dynamics. Understanding its definition and evolution provides the groundwork for exploring its applications and the transformative potential it holds in various aspects of our lives.

Understanding the Components of Emotional Intelligence

The components of Emotional Intelligence (EI) are integral to understanding how individuals perceive and manage emotions, both within themselves and in their interactions with others.

Self-awareness: Self-awareness is the foundation of emotional intelligence. It involves recognizing and understanding your own emotions, moods, and emotional triggers. This component allows you to accurately identify how you feel at any given moment and comprehend the reasons behind those emotions. Self-aware individuals are in tune with their emotional states, which enables them to make informed decisions and react thoughtfully to various situations.

Self-regulation: Self-regulation refers to the ability to manage your emotions effectively. It means that even when you experience intense or challenging emotions, you can control your reactions and behaviors. This includes not acting impulsively, maintaining composure under pressure, and avoiding emotional outbursts. Self-regulation is essential for maintaining healthy relationships, making rational decisions, and navigating stress and adversity.

Empathy: Empathy is the capacity to understand and consider the emotions of others. It involves being attuned to the feelings and perspectives of those around you. Empathetic individuals can connect with others on an emotional level, which fosters deeper relationships, effective communication, and the ability to provide support and comfort. Empathy is a key driver of social awareness and interpersonal skills.

Social skills: Social skills encompass the ability to navigate social situations and build strong, positive relationships with others. It involves effective communication, active listening, conflict resolution, and cooperation. Socially skilled individuals can adapt their communication style to different audiences, work well in teams, and cultivate a network of relationships that contribute to personal and professional success.

Motivation: Motivation within the context of emotional intelligence means harnessing emotions to achieve personal and professional goals. This includes setting and working toward objectives, persevering in the face of challenges, and maintaining a positive attitude. Motivated individuals can use their emotions as a source of energy and determination, driving them to excel in their endeavors. This component is vital for self-development, career advancement, and achieving personal aspirations.

Collectively, these components of emotional intelligence contribute to an individual's ability to navigate life effectively. Developing and honing these skills can lead to improved self-awareness, better emotional regulation, stronger relationships, and a greater capacity to motivate oneself and others.

Emotional intelligence is a valuable asset in both personal and professional contexts, as it enhances the quality of interactions, fosters empathy and understanding, and helps individuals achieve their goals with a higher degree of emotional intelligence. Understanding how Emotional Intelligence can enhance our well-being and success on these fronts is key to appreciating its real-world significance.

The Impact of Emotional Intelligence in Professional and Personal Life

Emotional Intelligence (EI) is a profound asset that significantly influences our personal and professional lives, enhancing our overall well-being and success in a multitude of ways.

In Professional Life:

Effective Leadership: In a professional context, Emotional Intelligence is a critical trait for effective leadership. Leaders with high Emotional Intelligence can connect with their team members on an emotional level, understanding their needs and motivations. This fosters trust, collaboration, and a positive work environment.

Conflict Resolution: Emotional Intelligence enables individuals to manage and resolve conflicts more adeptly. The ability to empathize with different perspectives, control emotional reactions, and communicate effectively aids in diffusing tension and finding mutually beneficial solutions.

Effective Communication: Strong social skills, a component of Emotional Intelligence, are invaluable in professional communication. Individuals with high EI can adapt their communication style to various situations and personalities, resulting in clearer, more constructive interactions.

Decision-Making: Self-regulation is vital in making well-informed decisions. When individuals can manage their emotions, they are less likely to make impulsive choices driven by fear, anger, or frustration. This leads to more rational and strategic decision-making.

Teamwork: In a team-based work environment, Emotional Intelligence is indispensable. It helps team members collaborate harmoniously, understand each other's strengths and weaknesses, and resolve conflicts efficiently. High EI promotes a more cohesive and productive team.

In Personal Life:

Healthier Relationships: Emotional Intelligence is a cornerstone of healthy personal relationships. It enables individuals to recognize and address their own emotional needs and those of their loved ones. Understanding emotions, being empathetic, and communicating effectively are all crucial for nurturing strong, enduring bonds.

Conflict Resolution: Just as in the professional sphere, Emotional Intelligence is vital for resolving conflicts in personal relationships. It allows individuals to approach disagreements with empathy, active listening, and emotional regulation, leading to more peaceful resolutions.

Mental and Emotional Well-Being: Self-awareness and self-regulation, integral components of EI, contribute to mental and emotional well-being. Recognizing and managing emotions can reduce stress, anxiety, and depression, promoting a more balanced and resilient mindset.

Effective Parenting: For parents, Emotional Intelligence is instrumental in understanding and responding to their children's emotions. It allows them to provide emotional support, guidance, and a secure environment for their children's emotional development.

Social Life: Social skills are invaluable for maintaining a thriving social life. Individuals with high Emotional Intelligence can connect with friends and acquaintances more effectively, nurturing deeper and more meaningful relationships.

In both professional and personal contexts, EI enriches the quality of interactions, cultivates empathy and understanding, and empowers individuals to achieve their goals with greater emotional intelligence. It forms the bedrock of emotional well-being and success in various aspects of life, making it an essential skill to develop and apply.

As we navigate the ever-evolving landscape of our digital era, it becomes abundantly clear that our ability to understand and apply Emotional Intelligence takes on a new level of significance. The digital world has brought us tremendous connectivity and opportunities, but it has also presented unique challenges in the realm of emotions and relationships.

Emotional Intelligence in Today's Digital World: Navigating the New Frontier

In the ever-evolving landscape of today's digital world, the significance of Emotional Intelligence has taken on new dimensions. With the advent of technology and the increasing prevalence of digital communication, our ability to harness the power of EI has become even more critical for personal and professional success.

Virtual Interactions Require EI: In an era where virtual meetings, emails, and messaging apps have become the norm, the nuances of face-to-face communication can sometimes be lost. This is where EI plays a crucial role. Understanding the emotional undertones in written communication, being able to perceive emotions through video calls, and responding empathetically are all aspects of EI that are increasingly vital in digital interactions.

Digital Stress and Self-Regulation: The digital world often exposes us to stressors like information overload, online conflicts, and cyberbullying. Self-regulation, a key component of EI, becomes essential in managing these stressors. Those with high EI can better control their emotional responses and maintain a calm and composed demeanor, even in the face of digital challenges.

Online Leadership and Collaboration: Leadership and teamwork have expanded into the digital realm. Effective digital leaders understand the emotions and needs of their team members, despite physical distance. They use EI to inspire and motivate their teams, fostering a sense of connection and unity even in virtual spaces.

Online Empathy and Social Skills: Empathy is particularly significant in the digital age. Individuals who can accurately interpret emotions through screens and respond with empathy are more likely to build meaningful online relationships. Social skills such as active listening and clear, considerate digital communication are also essential for effective online interactions.

Maintaining Mental Health in the Digital Age: In an age where social media and digital comparison are rampant, EI plays a crucial role in safeguarding mental and emotional well-being. Self-awareness allows individuals to recognize the impact of digital content on their emotions, while self-regulation empowers them to curate their online experiences to protect their mental health.

The digital world can be both a blessing and a challenge for emotional intelligence. On one hand, it provides tools for enhancing emotional awareness, fostering online communities, and promoting mental well-being. On the other, it can create a disconnection from the physical world, making it easier to ignore emotions or misinterpret digital interactions.

The impact of EI is profound, reaching into the very heart of our well-being. Understanding how emotional intelligence relates to our mental, emotional, and physical health is a crucial step in realizing its true potential.

Emotional Intelligence and Well-Being: The Path to a Fulfilling Life

Emotional Intelligence (EI) is not merely an abstract concept but a guiding force that profoundly influences our overall well-being. The way we perceive, understand, and manage emotions directly correlates with our mental and physical health, as well as our capacity for leading a fulfilling life.

Mental and Emotional Well-Being: EI plays a significant role in nurturing mental and emotional health. Individuals with strong EI are better equipped to recognize and manage their emotions, reducing the likelihood of falling into the depths of anxiety, stress, or depression. This heightened self-awareness and self-regulation are foundational for cultivating inner peace and emotional resilience.

Healthy Relationships: Well-being is intrinsically linked to the quality of our relationships. EI allows us to empathize with others, respond empathetically to their needs, and communicate effectively. In personal and professional settings, this ability to build and sustain meaningful connections enhances our emotional well-being.

Stress Reduction: EI empowers individuals to handle stress more efficiently. The capacity to recognize and regulate one's emotional responses to stressful situations can prevent chronic stress, a common contributor to physical and mental health issues. EI provides an invaluable set of tools for managing daily pressures with grace.

Stress-Related Health Conditions: Chronic stress, often a consequence of low EI, can contribute to various health conditions such as heart disease, high blood pressure, and compromised immune function. By managing stress more effectively through EI, individuals can reduce the risk of these health problems.

Emotional Eating and Substance Abuse: Low EI is often associated with emotional eating and substance abuse as individuals seek solace in food or substances to cope with their emotions. Those with higher EI are better equipped to address their emotions without resorting to destructive behaviors, thus promoting better physical health.

Self-Motivation and Well-Being:

Goal Achievement: Motivation, a component of EI, is critical for setting and achieving personal and professional goals. Individuals with a high level of EI harness their emotions to stay motivated even in the face of challenges, leading to a greater sense of accomplishment and well-being.

Positive Mindset: EI promotes a positive outlook on life. Those with strong EI tend to focus on solutions rather than dwelling on problems. This optimistic mindset enhances their overall well-being and contributes to a more positive, fulfilling life.

Self-Actualization: EI facilitates self-actualization, a state where individuals realize their full potential. It empowers individuals to explore their passions, set meaningful goals, and continuously grow, contributing to a profound sense of well-being.

Resilience and Coping: Emotional intelligence equips individuals with the resilience needed to bounce back from setbacks and adapt to life's challenges. This adaptability is a key factor in maintaining well-being in the face of adversity.

In essence, Emotional Intelligence is not merely an intellectual concept; it is a powerful tool for nurturing well-being in all its dimensions. It influences how we relate to ourselves and to others, shapes our physical and mental health, and ultimately guides us towards a more fulfilling and contented life. Developing and applying Emotional Intelligence is a conscious and ongoing journey toward well-being, enriching the human experience in immeasurable ways.

Evidently, developing emotional intelligence is essential for personal growth, effective communication, and overall well-being. It empowers individuals to navigate the complexities of their own emotions and those of others, resulting in healthier relationships and enhanced decision-making. Therapy provides a structured and supportive environment for individuals to explore and improve their emotional intelligence. With the guidance of a skilled therapist, individuals can gain valuable insights into their emotional patterns, develop self-awareness, and acquire practical strategies for regulating emotions, enhancing empathy, and fostering resilience. Therapy serves as a safe space for honing these vital skills, ultimately enabling individuals to lead more fulfilling and emotionally balanced lives.

Try therapy with MindPeers! With more than 100 therapists, you're spoilt for choice, and we do that with pocket-friendly rates! Download the MindPeers app now to avail 50% off on your first session with us (use code FIRST) ;)

Topics: mentalhealth, emotion, emotions, motivation, self esteem, self efficacy, success, work, emotional intelligence, academics, self awareness, intelligence

MINDPEERS PRIVACY POLICY

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WHY THIS PRIVACY POLICY?

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Section 43A of the Information Technology Act, 2000.
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This Privacy Policy states the following:
1. The type of information collected from the Users, including Personal Information (as defined in paragraph 2.2.1 below) and Sensitive Personal Data or Information (as defined in paragraph 2.2.2 below) relating to an individual.
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3. How and to whom Mindpeers will disclose such information.

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USERS NOTE: THIS SECTION APPLIES TO ALL USERS.
1. A condition of each User’s use of and access to the Mindpeers Platform is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the use of the Mindpeers Platform provided by Mindpeers immediately.
2. An indicative list of information that Mindpeers may require you to provide to enable your use of the Mindpeers Platform is provided in the Schedule annexed to this Privacy Policy.
3. All the information provided to Mindpeers by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that Mindpeers may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules,
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PRACTITIONERS NOTE: THIS SECTION APPLIES TO ALL PRACTITIONERS.
1. As part of the registration as well as the application creation and submission process that is available to Practitioners on Mindpeers, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the Practitioners.
2. All the statements in this Privacy Policy apply to all Practitioners, and all Practitioners are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to Mindpeers, failing which they are required to leave the Mindpeers Platform, including the Website immediately.
3. Practitioners’ personally identifiable information, which they choose to provide to Mindpeers, is used to help the Practitioners describe and identify themselves. This information is exclusively owned by Mindpeers You will be the owner of your information and you consent to Mindpeers collecting, using, processing, and/or disclosing this information for the purposes hereinafter stated. Mindpeers may use such information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. Mindpeers also reserves the right to use the information provided by or about the Practitioner for the following purposes:
  1. Publishing such information on the Website.
  2. Contacting Practitioners for offering new products or Mindpeers Platform.
  3. Contacting Practitioners for taking product feedback.
  4. Analysing software usage patterns for improving product design and utility.
  5. Analysing anonymized practice information including financial, and inventory information for commercial use.
4. Mindpeers automatically enables the listing of Practitioners’ information on its Website as provided by You using the Mindpeers Platform. The Practitioner information listed on Website is displayed when End-Users search for Practitioners on Website, and the Practitioner information listed on Website is used by End-Users to request for appointments. Any personally identifiable information of the Practitioners listed on the Website is not generated by Mindpeers and is provided to Mindpeers by Practitioners who wish to enlist themselves on the Website or is collected by Mindpeers from the public domain. Mindpeers displays such information on its Website on an as-is basis making no representation or warranty on the accuracy or completeness of the information. As such, we strongly encourage Practitioners to check the accuracy and completeness of their information from time to time and inform us immediately of any discrepancies, changes, or updates to such information. Mindpeers will, however, take reasonable steps to ensure the accuracy and completeness of this information.
5. Mindpeers may also display information for Practitioners who have not signed up or registered for the Mindpeers Platform, provided that the Practitioners have consented to Mindpeers collecting, processing, and/or disclosing their information on the Website. Such Practitioners are verified by Mindpeers or its associates, and Mindpeers makes every effort to capture accurate information for such Practitioners. However, Mindpeers does not undertake any liability for any incorrect or incomplete information appearing on the Website for such Practitioners.
END-USERS NOTE: THIS SECTION APPLIES TO ALL END-USERS.
1. As part of the registration/application creation and submission process that is available to End-Users on this Website, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the End-Users.
2. All the statements in this Privacy Policy apply to all End-Users, and all End-Users are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to Mindpeers, failing which they are required to leave the Mindpeers immediately.
3. If you have inadvertently submitted any such information to Mindpeers prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, processed, stored, used or disclosed, then you may access, modify and delete such information by using options provided on the Website. In addition, you can, by sending an email to hello@Mindpeers.co, inquire whether Mindpeers is in possession of your personal data, and you may also require Mindpeers to delete and destroy all such information.
4. End-Users’ personally identifiable information, which they choose to provide on the Website is used to help the End-Users describe/identify themselves. Other information that does not personally identify the End-Users as an individual, is collected by Mindpeers from End-Users (such as, patterns of utilization described above) and is exclusively owned by Mindpeers. Mindpeers may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. In particular, Mindpeers reserves with it the right to use anonymized End-User demographics information and anonymized End-User health information for the following purposes:
  1. Analysing software usage patterns for improving product design and utility.
  2. Analysing such information for research and development of new technologies.
  3. Using analysis of such information in other commercial product offerings of Mindpeers.
  4. Sharing analysis of such information with third parties for commercial use.
5. Mindpeers will communicate with the End-Users through email, phone and notices posted on the Website or through other means available through the service, including text and other forms of messaging. The End-Users can change their e-mail and contact preferences at any time by logging into their "Dashboard" at www.Mindpeers.co and changing the account settings.
6. At times, Mindpeers conducts a User survey to collect information about End-Users' preferences. These surveys are optional and if End-Users choose to respond, their responses will be kept anonymous. Similarly, Mindpeers may offer contests to qualifying End-Users in which we ask for contact and demographic information such as name, email address and mailing address. The demographic information that Mindpeers collects in the registration process and through surveys is used to help Mindpeers improve the Mindpeers Platform to meet the needs and preferences of End-Users.
7. Mindpeers may keep records of electronic communications and telephone calls received and made for making appointments or other purposes for the purpose of administration of services through the Mindpeers Platform, customer support, research, and development and for better listing of Practitioners.
8. All Mindpeers employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every End-Users’ Personal Information or Sensitive Personal Data and Information. Mindpeers has put in place procedures and technologies as per good industry practices and in accordance with the applicable laws, to maintain the security of all personal data from the point of collection to the point of destruction. Any third-party data processor to which Mindpeers transfers Personal Data shall have to agree to comply with those procedures and policies or put in place adequate measures on their own.
9. Mindpeers may also disclose or transfer End-Users’ personal and other information provided by a User, to a third party as part of reorganization or a sale of the assets of a Mindpeers. Any third party to which Mindpeers transfers or sells its assets will have the right to continue to use the personal and other information that End-Users provide to us, in accordance with the Terms of Use
10. To the extent necessary to provide End-Users with the services through the Mindpeers Platform, Mindpeers may provide their Personal Information to third party contractors who work on behalf of or with Mindpeers to provide End-Users with such services through the Mindpeers Platform, to help Mindpeers communicate with End-Users or to maintain the Website or independent third-party service providers to process payment instructions including providing a payment deferral facility to End-Users in relation to the services through the Mindpeers Platform. These third-party service providers have access to information needed to process payments but may not use it for other purposes. Generally, these contractors do not have any independent right to share this information, however, certain contractors who provide services through the Mindpeers Platform on the Website, including the providers of online communications services, may use and disclose the personal information collected in connection with the provision of these services through the Mindpeers Platform in accordance with their own privacy policies. In such circumstances, you consent to us disclosing your Personal Information to contractors, solely for the intended purposes only.
CASUAL VISITORS NOTE:
1. No sensitive personal data or information is automatically collected by Mindpeers from any casual visitors of this website, who are merely perusing the Website.
2. Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave this Website immediately.
3. If you, as a casual visitor, have inadvertently browsed any other page of this Website prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, collected, processed, stored, used, disclosed or retained, merely quitting this browser application should ordinarily clear all temporary cookies installed by Mindpeers. All visitors, however, are encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing/deletion, as Mindpeers cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Website.
4. You are not a casual visitor if you have willingly submitted any personal data or information to Mindpeers through any means, including email, post or through the registration process on the Website. All such visitors will be deemed to be and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.
CONFIDENTIALITY AND SECURITY
1. Your Personal Information is maintained by Mindpeers in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. Mindpeers takes all necessary precautions to protect your personal information both online and off-line and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Mindpeers business.
2. No administrator at Mindpeers will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer, and your mobile phone. Be sure to log off from the Website when finished. Mindpeers does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify Mindpeers by sending an email to hello@Mindpeers.co You shall be liable to indemnify Mindpeers due to any loss suffered by it due to such unauthorized use of your account and password.
3. Mindpeers makes all User information accessible to its employees, agents, or partners and third parties only on a need-to-know basis and binds only its employees to strict confidentiality obligations.
4. Part of the functionality of Mindpeers is assisting the Practitioners to maintain and organise such information. Mindpeers may, therefore, retain and submit all such records to the appropriate authorities, or to Practitioners who request access to such information.
5. Part of the functionality of the Mindpeers is assisting the End Users to access information relating to them. Mindpeers may, therefore, retain and submit all such records to the relevant End Users, or to their Practitioners.
6. Notwithstanding the above, Mindpeers is not responsible for the confidentiality, security, or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, Mindpeers shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Mindpeers including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
CHANGE TO PRIVACY POLICY
1. Mindpeers may update this Privacy Policy at any time, with or without advance notice. In the event, there are significant changes in the way Mindpeers treats User’s personally identifiable information, or in the Privacy Policy itself, Mindpeers will display a notice on the Website or send Users an email, as provided for above, so that you may review the changed terms prior to continuing to use the Mindpeers Platform. As always, if you object to any of the changes to our terms, and you no longer wish to use the Mindpeers Platform, you may contact hello@Mindpeers.co to deactivate your account. Unless stated otherwise, Mindpeers current Privacy Policy applies to all information that Mindpeers has about you and your account.
2. If a User uses the Mindpeers Platform or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.
CHILDREN'S AND MINOR'S PRIVACY
1. Mindpeers strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online Mindpeers Platform and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Mindpeers Website and Mindpeers Platform are not intended for use by minors, Mindpeers respects the privacy of minors who may inadvertently use the internet or the mobile application.
CONSENT TO THIS POLICY
1. You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the Mindpeers Platform, and you unconditionally agree that becoming a User of the Website and the Mindpeers Platform signifies your (i) assent to this Privacy Policy, and (ii) consent to Mindpeers using, collecting, processing and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy. Your visit to the Website and use of the Mindpeers Platform is subject to this Privacy Policy and the Terms of Use.
ADDRESS FOR PRIVACY QUESTIONS
1. Should you have questions about this Privacy Policy or Mindpeers information collection, use and disclosure practices, you may contact, the Grievance Officer appointed by Mindpeers in accordance with the provisions the Information Technology Act, 2000 and Rule 3(11) of Information Technology (Intermediaries guidelines) Rules, 2011. We will use reasonable efforts to respond promptly to any requests, questions, or concerns, which you may have regarding our use of your personal information. If you have any grievance with respect to our use of your information, you may communicate such grievance to the Grievance Officer:

Name: Sarthak Agarwal

Address: 125 2^nd Floor, Shahpur Jat, New Delhi, North East, Delhi 110049, India,
Phone: 9810066307

Email: hello@Mindpeers.co

SCHEDULE

Indicative List of Information by Nature of Service

End-Users using the Mindpeers Platform by registering for an account: You can create an account by giving us information regarding your [name, mobile number, email address], and such other information as requested on the End-User registration page. This is to enable us to provide you with the facility to use the account to book your appointments and store other health-related information.
End-Users using the Website without registering for an account (i.e. ‘Guest’ End-User): You can use the Website (with limited functionality) without registering for an account, but to book an appointment, you may be asked to create an account and/or certain information (including your [mobile number, email ], and such other information as requested when you choose to use the Mindpeers Platform without registration) to confirm the appointment.
Practitioner listing on the Website and Availing Mindpeers Platform: As a Practitioner, you may be required to provide us with information regarding your [name, mobile number, email address], and such other information as requested on the Practitioner registration page to create an account. Mindpeers may send an email and/or SMS confirmations or other communications to End-Users in connection with their bookings, appointments, or other interactions with you if such interactions have been facilitated by Mindpeers.
Practitioners using Mindpeers products and Mindpeers Platform: You will be required to create an account and may be required to provide Mindpeers with information regarding your [name, mobile number, email address], and such other information as requested by Mindpeers, in order to complete your registration. Upon registration, Mindpeers will access to your customer/client information and their medical records. You agree to make your customer/client fully aware of such access.Mindpeers reserves the right to extend and withdraw booking facility to you at its sole discretion, based on the number of End-User appointments being honoured by you. The extension or withdrawal of such facility shall be intimated to you by Mindpeers.

This Privacy Policy has been last updated on 4th August 2020